Successful Solution

Sun Tak Industries Group Limited
Enhanced financial system

Implement a large-scale IT project is never an easy job. The risk is always hidden and finally leads to failure. Therefore, service standard and support offering of solution provider has become an important criterion in choosing enterprise management system. Sun Tak Industries Group Limited placed high value in technical support capability when evaluating the financial management system vendors. It finally chose FlexSystem because of its customer-oriented support service.

Sun Tak Industries Group Limited is specialized in manufacturing a wide range of garment accessories with 6 plants. It is also engaged in producing plastic, printing and personal hygienic products. Since it has various product lines, there are many data sources about profit and expense figures of different product. It required a comprehensive accounting system to manage the financial data and provide reliable information to the management and accounts department for making the informed decision.

Sun Tak had been using an accounting software with international branding before. However, it was not satisfied with their implementation and support service. Since they wanted to have further improvement of the current situation, Sun Tak finally decided to find a new solution. According to Mr. Eric Li, Chief Corporate Accountant of Sun Tak Industries Group Ltd., there are many concerns in choosing a new accounting system. For example, the implementation service of converting data from the previous system and the availability of reliable after-sales service are also the requirements of new solution provider.

What made Sun Tak impressed by FlexSystem is their flexible approach. They suggested a loan of software to Sun Tak for trial use. As Eric pointed out, the functions of each accounting system were almost the same. So the level of support service was a decision factor. Sun Tak identified FlexSystem as its reliable partner to cope with the accounting IT challenges.

In order successfully implement a new system on the previous one, a precise preparation plan is important. The service provider needs to understand the client's financial management flow, the problem that clients would face, and the features of previous system. Eric Li stated that Sun Tak also worked closely with FlexSystem. It helped to decide the installation plan of financial management system and arrange workforce to match with the project, thus resulting in a smooth and successful implementation project. Starting from kick-off meeting, installation, implementation, training and after-sales support, FlexSystem bad been offering the solid experience and professional skill.

Sun Tak has been using the FlexSystem financial management solution for 2 years. It starts to realize the system function that it is able to process all the accounts receivable transactions within 2 working days, as compared to the precious practice of at least 3 weeks. And it only takes one week to automatically generated a detailed report to show the group financial status. It also provides accurate analysis result, significantly improves the transparency of the group financial information for making timely decision. Besides, the changed in departmental structure and requirement. Therefore, FlexSystem has outstanding performance it the aspect of system design and understanding client needs.

FlexSystem technical support service helps to tackle different IT problems even some of them are out of the support offering. Their consultant provides professional suggestion so that the system can run smoothly, Furthermore, FlexSystem has arranged on-site training for the user in the PRC. Therefore, Eric Li concludes that FlexSystem is the ideal partner of Sun Tak because of its high-quality software and service.